FAQs

There are two types of corporate iChoose cards.

1. iChoose Single Load Gift cards (1 time value load)

iChoose single load gift cards are better than generic store gift vouchers. With iChoose you have the flexibility to use the card wherever Visa Prepaid cards are accepted including over 24 million retail stores and online merchants worldwide. Forget about the limitations attached to store vouchers, with iChoose, you can have the greatest gift of all – the world of choice. The card can be safely disposed of once the original funds have been exhausted. For more information on the iChoose single load gift card, click here

2. iChoose Reloadable Cards (Many value loads)

With iChoose reloadable cards, there are no limits to where your recipients can enjoy the benefits. iChoose is welcomed wherever Visa Prepaid cards are accepted, giving your customers, employees, distributors, resellers or staff the ultimate in choice to get what they really want. For more details on the corporate reloadable cards click here

Once activated, you can use your iChoose card as many times as you like until the full amount available on the card has been exhausted. The amount of each purchase is automatically deducted from the cards balance. You can use your Visa Prepaid card at any merchants worldwide that accept Visa Prepaid cards, including online merchants.

You may also withdraw cash at ATMs if your card has ATM functionality. Cardholders will need to refer to their User Guide to see if their card has ATM access.

iChoose Visa Prepaid cards are only available for Corporate clients. To make a purchase, please contact the iChoose team for full details, click here.

iChoose Single Load cards cannot be re-loaded once the available balance has been used.

iChoose Reloadable cards can be reloaded by the program sponsor only.

Should your card be lost, stolen or damaged with a balance remaining, you can cancel the card and order a replacement. To report a lost or stolen card immediately, phone 1800 171 510 (call charges apply) so we can stop any subsequent transactions from being authorised.

A replacement card will be issued and any remaining available balance will be transferred to the new card (less a $15.00 card replacement fee and any applicable call charges).

Cardholders please refer to the Terms and Conditions you received with your card for the full listing. Alternatively you can login to your account on this website and click on the Terms and Conditions tab to see the exact fees pertinent to your card. The fees below are general Fees and Charges and not all are pertinent to every product.

ONLINE FEES
- Available Balance enquiry		No charge
- Online enquiry		No charge
TELEPHONE SUPPORT FEES
- Automated telephone enquiry via IVR Number		$1.20
- Live operator telephone customer service call to Customer Assistance		$3.99
AUTOMATIC TELLER MACHINE (ATM) FEES - Only applies to cards with ATM access. Please refer to the User Guide you received with you card to determine if you have ATM access.
- Domestic ATM (Fees Varies per ATM operator)		See below
- ATM transaction fee (outside Australia )		$1.95
- Declined ATM withdrawal fee		$0.75
- ATM balance enquiry fee		$0.75
DIRECT CHARGING Direct charging means that when you use your card at an ATM, the owner of that ATM will charge a fee to use their ATM. This fee will be deducted from your available balance and your transaction will only be successful if your balance covers both the withdrawal amount and the operator’s fee to withdraw. - After you have entered your PIN, a message will appear on the ATM screen to indicate to you the fee the operator of the ATM will charge to use the ATM. You will be asked whether you want to continue with the transaction or cancel. - If you continue, the operator of the ATM will charge a fee which will be debited to your account with the transaction. If you cancel, no fee will be charged. Example If you withdraw $100 at an ATM, and the operator of the ATM charges a fee of $2.50 for using the ATM, $102.50 will be debited. Fees charged by the operator of an ATM are in addition to any fees charged by the card issuer. Should your withdrawal amount including any fees exceed your available balance then the transaction will be declined.
CARD REPLACEMENT FEES
- Lost or stolen card replacement fee		$15.00
OTHER FEES
- Over the counter withdrawal fee (if card is used to obtain cash over the counter at a financial institution) - only for cards with ATM access.	$5.00
- Transaction reversal fee	$7.50
- Foreign exchange fee (if card is used for purchases or withdrawals in any currency other than Australian dollars or purchases with any merchant located outside Australia )	4.5% of the Australian dollar amount of the transaction*
- Monthly Maintenance Fee (for iChoose Single Load cards only) Charged at the start of the seventh month from the issue of the card and every month thereafter. (This only applies to cards with an available balance. No funds- no fees)	$4.50 per month

Only the person whose name appears on the front of the card. However the card should be treated like cash – anyone who may pick up the card will be able to use the card fraudulently.

Yes. It will expire at the end of the month shown on the front of the card. Once this date has been reached you will not be able to use the card and any remaining balance will be forfeited. You will not get any prior notification that your card is going to expire.

Any remaining funds left on the Card at its expiry will be forfeited. We encourage you to use your Card before it expires.

Like all payment cards, Visa Prepaid cards should be safeguarded. iChoose cards are more secure than cash and can be replaced if lost or stolen. Cardholders can call our 24 hour cardholder support line on 1800 171 510 to report a lost or stolen card.

You can discard your single load gift Visa Prepaid card by cutting it in half. You do not need to mail the fully spent card back to us or advise us that you have done this.

Where can I use my Visa Prepaid Card?

You can use your Visa Prepaid card at over 24 million retailers worldwide. Whether you are purchasing high street fashion, electrical products, garden products, a dinner out, flowers, petrol (inside the service station), sports tickets, movie tickets, travel, furniture, jewellery, something for the kids or something special for yourself – you can see the options are endless – these cards definitely give you the freedom of choice!

Woolworths Limited retailers do not accept VISA Prepaid Cards. For a full list of these retailers visit www.woolworthslimited.com.au

If a Merchant asks me “Credit, Cheque or Savings?” how Should I Answer?

You will always select Credit and sign for your purchase. Do not use your password or PIN when making purchases at Point of Sale. You will only use your PIN for ATM cash withdrawal s if your card permits. Please refer to the User Guide you received with your card to see if your card has ATM access.

How do I use my iChoose Card at Hotels, Restaurants or Other Such Merchants?

In service oriented merchants like restaurants and hotels where it is customary to give a tip for excellent service, the merchant factors in up to 20% when seeking authorization. This ensures that if you leave a tip that the transaction amount will be able to cover the purchase and the tip. This is called a tolerance.

For example, if the cost of your meal adds up to $100, the merchant will seek authorisation for up to $120, which means that if the balance on your card were say $110, it would be declined.

You should ensure that your card has a balance which covers that 20% buffer when you are transacting with these sorts of merchants, even if you plan to give a smaller tip. The merchant is not able to process the exact amount of the transaction if you leave a cash tip so please factor in the additional 20%.
When staying at a hotel, hiring a rental car or going on a cruise, we recommend using the card to pay at the checkout, not when making the reservation or checking in. Why? Because a provision for tips or incidentals of up to 20% is added and reserved in advance for these types of merchants.
You will find a description of key fees and charges on the Fees & Charges section of these FAQ’s.